Delivery & Returns

This policy explains how BioBlend Compounding Pharmacy delivers products and clinical services across the United Arab Emirates, and the conditions under which items may be returned or refunded. It applies alongside our Terms of Sale and operates in line with UAE consumer-protection and pharmacy regulations (MOHAP, DHA).

1. Delivery Coverage

1. Home delivery is available across Dubai, Abu Dhabi, Sharjah and the wider UAE subject to the delivery zones enabled on our Site.
2. Not every emirate supports every fulfillment mode (for example cold-chain or same-day); available modes are shown at checkout.
3. Some restricted items may be limited to pickup from a branch where required by regulation.

2. Delivery Modes

1. Standard delivery — ambient products delivered within the estimated window shown at checkout.
2. Cold-chain delivery — temperature-sensitive items shipped at 2–8°C with monitored packaging.
3. Pickup — collect your order from the BioBlend branch in Al Jaddaf, Dubai, after readiness confirmation.
4. Prescription-pending — items held until prescription verification and pharmacist review are complete.
5. Service booking — IV therapy, consultations and peptide protocols are fulfilled by appointment, not courier.

3. Delivery Timelines & Fees

1. Delivery estimates are shown at checkout and depend on zone, mode and product availability; they are not guaranteed.
2. Delivery fees, if any, are calculated at checkout; free-delivery thresholds are displayed per zone.
3. Same-day delivery is subject to order cut-off times, courier availability and product eligibility.
4. Delays outside our reasonable control (courier, weather, regulatory hold, prescription verification) do not constitute a breach of these Terms.

4. Cold-Chain Items

1. Cold-chain products are packed with monitored cooling to maintain 2–8°C in transit.
2. You should refrigerate cold-chain items promptly upon receipt.
3. If a cold-chain package arrives with a temperature excursion evident, contact us within 24 hours with photo evidence for assessment.

5. Prescription & Regulated Items

1. Prescription-only, pharmacist-only and controlled items require a valid prescription and pharmacist review before dispatch.
2. We may request ID, age or clinical verification before release.
3. Quantities may be limited by law, pack size or refill rules; we may refuse where eligibility is not met.

6. Compounded Preparations

1. Compounded preparations are made to order against your prescription; estimates of readiness are communicated after order acceptance.
2. Because compounds are personalised, they are non-returnable except where defective or where required by UAE consumer law.

7. Order Tracking & Signature

1. You will receive status updates as your order moves through review, preparation, dispatch and delivery.
2. For signature-on-delivery items, confirmation by the named recipient constitutes delivery.

8. Returns — General Principles

1. For health, safety and regulatory reasons, the following are non-returnable unless defective:
   • Prescription medicines
   • Compounded preparations
   • Cold-chain and refrigerated items
   • Any opened or used product
2. Non-fragrance, non-restricted retail products (supplements, devices) in sealed, unopened condition may be returned within the period shown at checkout, with proof of purchase.
3. Returns must be authorised by us before sending; unauthorised returns may be refused.

9. Defective or Incorrect Items

1. If you receive a defective, damaged or incorrect item, contact us within the period stated at checkout with your order number and photo evidence.
2. Where the fault is ours, we will arrange replacement or refund at no cost to you, in accordance with UAE consumer-protection law.

10. Refunds

1. Authorised refunds are processed to the original payment method within the clearing time of your payment provider.
2. For compounded, cold-chain or controlled items, refunds follow the specific terms of the relevant product and UAE law.
3. Promotional or deposit refunds follow the terms shown at the point of sale.

11. Cancellations

1. You may cancel an order before it has entered preparation or dispatch; thereafter cancellation may not be possible for regulated or compounded items.
2. We may cancel an order on regulatory, safety, availability or payment grounds, refunding any payment made.
3. Service bookings may be cancelled or rescheduled subject to deposit and timing terms shown at booking.

12. Consumer Rights

Nothing in this policy limits any statutory right you have as a consumer under UAE consumer-protection law. Where this policy conflicts with a non-excludable statutory right, that statutory right prevails.

13. Contact

For delivery or return questions, contact us at the details below.

BioBlend Compounding Pharmacy Wasl Sports Club Shops, Al Nawras Street, Al Jaddaf PO Box 33233, Dubai, United Arab Emirates Phone: +971 4 222 2500 Email: hello@bioblend.ae